Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@chrishade.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@chrishade.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chrishade.com.

At Chrishade, we take pride in delivering high-quality eyewear. Due to the nature of our products and for hygiene, quality-control, and fraud-prevention reasons, all return and exchange requests are subject to the following policy.

Return & Exchange Window
Customers must request a return or exchange within 7 days of the delivery date.
Requests submitted after 7 days from the confirmed delivery date will not be accepted.

Eligibility Requirements

To qualify for a return or exchange, the item must:
Be unused and unworn
Be in original condition
Include all original packaging, tags, accessories, cases, and inserts.

Be free from scratches, marks, odors, damage, or alterations
Be accompanied by proof of purchase
Chrishade reserves the right to deny any return that does not meet these requirements.

Non-Refundable Items
The following items are not eligible for refunds or exchanges:
Worn or used eyewear
Scratched, damaged, or altered products
Clearance, sale, promotional, or discounted items
Gift cards.

Products returned without original packaging
Returns requested after the 7-day return window
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, you must notify Chrishade within 48 hours of delivery.
Please provide:

Your order number
Clear photos of the product
Photos of the packaging
Failure to report the issue within 48 hours may result in the claim being denied.
Refund Processing
Once the returned item is received and inspected, approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account after approval.

Original shipping charges are non-refundable.

Exchange Policy
Exchanges are only offered for:
Manufacturing defects
Items damaged during transit
Incorrect items shipped by Chrishade
We do not offer exchanges for style preferences, color preferences, or buyer's remorse.

Return Shipping
Customers are responsible for all return shipping costs unless the return is the result of a Chrishade error.
Chrishade is not responsible for lost, stolen, or damaged return shipments.

Fraud Prevention
Chrishade reserves the right to refuse returns, refunds, or exchanges if abuse of this policy, fraudulent activity, excessive return behavior, or product tampering is suspected.

 

By placing an order with Chrishade, you acknowledge and agree to this Return, Exchange, and Refund Policy.